Provide warm, compassionate welcome to new residents; manage hotline including admissions paperwork; assist administrative staff with clerical tasks; and perform some security and childcare functions. Provide initial orientation to program. Conduct recreational activities and accompany residents on field trips. Assist in special on-site events. Assist in escorting residents to services and activities outside of the facility, such as clinics, income maintenance center, and housing referrals. Distribute donations and supplies to residents. Conduct room checks. Maintain progress notes for residents documenting assistance provided. Perform light maintenance/housekeeping responsibilities. Assist in providing security coverage including building rounds; distribute room keys to residents and maintain log of visitors entering and exiting the premises. Function independently in times of facility coverage including responsibility for appropriate action in crisis situations per agency procedure and make necessary phone calls as needed. Meet with Shift Supervisor for individual and group supervision. This position will have regular and substantial contact with children. Bachelor Degree with internships in Human Services; Associate Degree with two (2) to four (4) years’ experience in Human Services; or High School Diploma or GED with four (4) to five (5) years’ experience. Must demonstrate sensitivity to issues related to women and domestic violence victims experiencing trauma, poverty, and/or homelessness. Valid NYS driver’s license strongly preferred. Must be computer-literate, have knowledge of Microsoft Office applications, and have ability to work a flexible schedule. Bi-lingual Spanish preferred.
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