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Program Director, Crime Victims Assistance Program



Founded in 1980, Urban Resource Institute (URI) is committed to the vision of a world free of domestic
violence, homelessness, poverty, and trauma, where individuals, families, and communities are safe,
stable, and thriving. URI works across the spectrum of prevention, intervention and services to
empower individuals, families, and communities, particularly communities of color and other
disenfranchised populations, to increase their safety and resiliency. URI is the oldest licensed provider
of domestic violence shelter and services in New York State, with 40 years of impact capped in the last
five years with significant achievements and expansion leading to its position as the largest provider of
domestic violence shelter services in the country. This expansion has afforded URI the ability to serve
individuals who have traditionally experienced barriers to accessing shelter services, such as singles and
families with pets.

Today, URI is maximizing the impact of organizational growth, expanding its positioning as an Innovative
service provider, an influential leader and “Employer of Choice” in its field. URI has an annual operating
budget of approximately $98 million, more than 700 employees and the capacity to provide services to
over 40,000 individuals annually. The organization operates in more than 20 locations around New York
City and is recognized as a valued thought-leader in the sector across the US and beyond.


The Program Director will oversee a dynamic team of crime victim advocates. The crime victim
advocates utilize a trauma-informed and client centered approach to provide comprehensive, direct
services to clients including individual and group counseling, safety planning, completion and submission
of crime victims’ compensation claims and community outreach. This position will provide program and
supervisory support to the members of the team. Directly reporting to the Senior Director, the Program
Director will assist in furthering the growth and visibility of the program and work collaboratively with
our community partners to serve the needs of survivors.


• Graduate degree in Social Work, Human Services or related field.
• Oversee and coordinate the day to day functions of the program, including but not limited to
providing regular supervision and guidance to staff.
• Support the growth and development of the staff.
• Ensure the accurate entering of data by staff on a timely basis for program evaluation and
• Provide crisis intervention to clients and support in the safety planning process.
• Conduct and lead case conferences with case managers to assess clients’ needs.
• Cultivate relationships with key community organizations that will be essential for the clients of
the program.
• Participate in regular staff meetings and in training seminars conducted to enhance and develop
one’s skills.
• Attend coalitions, taskforces, working groups and committees and regularly and take on
leadership positions.
• Collaborate with the Senior Director and other staff to create new and innovative programming
to serve survivors of gender-based violence.
• Assist with the management of contracts and budgets and develop reports.
• Increase the awareness of the organization’s DV services by engaging in activities such as, but not
limited to, presenting at conferences and/or other speaking engagements.
• Partner with the Development staff in a wide range of development activities, including but not
limited to supporting the preparation of grant proposals, presentations to prospective or
current donors/funders, and hosting site visits for current or prospective donors/funders.
• Partner with the Marketing/Communications staff in responding to media inquiries, which may
include giving interviews for print, radio or television audiences, and participating in the
development of materials designed to increase the public’s awareness of the organization or
educate the public on domestic violence.
• Meet regularly with the Senior Director and perform other duties assigned by the Senior
• Other duties as requested based on department, program and/or organizational needs.


• Passion for URI’s mission, vision and core values with the ability to communicate this passion to
• Five or more years of management and supervisory experience of direct service staff.
• Experience working with survivors of domestic violence required.
• Must possess a solid understanding of the root causes, dynamics and prevention strategies for
domestic violence, sexual assault and related abuse.
• Knowledge of crime victims’ services including compensation claims and resources for low-income
survivors of gender-based violence.
• Knowledge of New York City’s criminal justice system, family court system and social services such
as public benefits and housing resources.
• Strong client engagement skills, including assessment, intervention, referral and advocacy, and
strong inter/intra agency collaborative skills required.
• Must be an articulate individual who can relate to people at all levels of the organization and work
well on teams.
• Must have experience in effectively maintaining a healthy work environment for staff that
encourages professionalism, respect, equality, diversity and continuous improvement.
• Must have strong writing and public speaking skills with an ability to manage and organize multiple
projects in a busy, work environment.
• Ability to work independently, assess priorities, take initiative, handle multiple assignments, and
meet deadlines.
• Excellent interpersonal skills with the ability to work well with people of diverse educational,
cultural and professional backgrounds.
• Must be a responsible individual with a reputable character, known to exercise sound judgment,
maintain confidentiality, and cope with stress and crises in a calm manner and who models nonviolent behavior.
• Demonstrated sensitivity and experience with and/or knowledge of domestic violence within and
against disenfranchised communities including individuals whom identify as lesbian, gay, bisexual,
transgender, queer, and/or HIV-affected, the elderly and individuals with mental health issues.
• Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point), Adobe Acrobat, and Social
Media web platforms.
• Acknowledge and application of self-care and work-life balance for self and others.

Interested candidates may forward a copy of their resume to careers@urinyc.org for consideration.

Urban Resource Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training