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Director of Social Services



Founded in 1980, Urban Resource Institute (URI) is committed to the vision of a world free of domestic violence, homelessness, poverty, and trauma, where individuals, families, and communities are safe, stable, and thriving. URI works across the spectrum of prevention, intervention and services to empower individuals, families, and communities, particularly communities of color and other disenfranchised populations, to increase their safety and resiliency. URI is the oldest licensed provider of domestic violence shelter and services in New York State, with 40 years of impact capped in the last five years with significant achievements and expansion leading to its position as the largest provider of domestic violence shelter services in the country. This expansion has afforded URI the ability to serve individuals who have traditionally experienced barriers to accessing shelter services, such as singles and families with pets.

Today, URI is maximizing the impact of organizational growth, expanding its positioning as an Innovative service provider, an influential leader and “Employer of Choice” in its field. URI has annual operating budget of approximately $98 million, more than 700 employees and the capacity to provide services to over 40,000 individuals annually. The organization operates in more than 20 locations around New York City and is recognized as a valued thought-leader in the sector across the US and beyond.


The Director of Social Services has oversight of all aspects of the social services and case management components of the program.


• Directs overall management of the social service component ensuring that all contractual obligations are met.
• Ensures that the program structure and design fosters an environment which facilitates the assessment and support of client needs.
• Ensures that the social service team provides comprehensive quality services.
• Develops and internal compliance and quality assurance plan to monitors the departments activities including regular chart reviews.
• Monitors and tracks all activities related to staff and client responsibilities in the DHS Cares system.
• Provides supervision and guidance to LMSW and MSW (Social Workers/Client Care Coordinators) and the social service team as a whole.
• Conducts relevant internal training to enhance staff skills.
• Schedules appropriate external training as needed to support staff development.
• Develops and maintains a working relationship with funding sources and other stakeholders (DHS, OTDA).
• Prepares, coordinates and ensures that all reports are accurate and submitted in a timely manner to DHS and other sources as appropriate.
• Attends funder’s meetings, training, and presentations.
• Represents the program director at meetings as required and assumes responsibility of the program director’s duties in his/her absence.
• Develop as needed, implement and maintain consistent policies and practices regarding program management, client services and other agency protocols.
• Other duties as assigned by the Program Director.


• Licensed Clinical Social Worker (LCSW). A minimum of three years supervisory experience in a social service capacity, preferably in the field of homeless services.
• Familiarity with DHS and OTDA regulations.
• Must be an intelligent and articulate individual who can relate to people at all levels of the organization and work well on teams. .
• Demonstrated experience working with and sensitivity to individuals from varying sociodemographic backgrounds including individuals whom identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with substance use and/or mental health issues

Interested candidates may forward a copy of their resume to careers@urinyc.org for consideration.

Urban Resource Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training