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Client Care Coordinator – Homeless Programs


The Urban Resource Institute (URI), a not-for-profit 501(c) (3) organization established in 1980, operates shelter, legal and job training programs for domestic violence victims, residential and vocational programs for individuals with developmental disabilities, and residential programs for homeless families. With a $73 million annual budget with over 600 staff, URI promotes safety, justice, health, and independence for vulnerable individuals and families residing in New York City.

The Social Worker assesses mental and emotional functioning of residents and administers services for necessary treatment. She/he provides clinical supervision to the Case Managers, through case analysis, service planning and supervisory process. Provides direct treatment services and issues referrals on an as needed basis.

• Assess and evaluate existing, new and prospective clients/families referred by NYC Department of Homeless Services.
• Develops individual living plans (ILPs) for families including all adults and children in the family composition and provides therapeutic support as needed.
• Responsible for the clinical supervision of Case Managers.
• Conducts clinical case conferences with clients in collaboration with internal staff and external providers for compliance with individual living plan goals and to address unmet needs.
• Participates in clinical caseload conferences and staff meetings.
• Responsible for crisis intervention including on-call via agency phone as needed.
• Coordinates mental health referrals
• Attend trainings and consortium meetings, e.g. with DHS and others to discuss issues pertaining to service delivery.
• Evaluates mental health status for residents on admission by completing comprehensive evaluation (CFEs)
• Coordinates mental health/psychiatric care and referral.
• Develop a resource of network social services providers.
• Develops and facilitates group meetings.
• Monitors resident records for compliance and best practices.
• Functions independently in times of facility coverage including responsibility for appropriate action in crisis situation per agency procedures.
• Regularly assess the safety and well-being of all clients
• Participate in weekly individual and group supervision with Social Work Supervisor.
• Participate in training seminars conducted to enhance and develop clinical skills.
• Function independently in time of facility coverage, including responsibility for appropriate action in crisis situation per agency procedure.
• Assist with reports and program evaluation.
• Reviews progress notes and service plans.
• Monitors client compliance
• Develops strategies for engaging individuals with trauma histories.
• Perform other duties as assigned by the Social Work Supervisor.

• LMSW or LMHC or MSW (must obtain license within 1st year of employment) Masters Degree in Social Work from an accredited university.
• Three years of experience, working with the homeless population.
• Demonstrated sensitivity and experience with and/or knowledge of homeless families including individuals whom identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with substance abuse and/or mental health issues.
• Familiarity with DHS regulations and DHS Cares Reporting
• Clinical experience to include the ability to make psychosocial assessments and develop and implement individual living plans.
• Employee must be computer-literate and must have knowledge of Microsoft Office applications.
• Excellent listening and communication skills.
• Bilingual a plus but not required
• Excellent written and verbal skills are required
• Work in collaboration with other departments, agencies, systems and institutions to maximize scarce resources.
• Ensure Quality Assurance and Best Practices in service delivery.
• Ability to work a varied schedule

Interested candidates may forward a copy of their resume to careers@urinyc.org for consideration.

Urban Resource Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.