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Case Manager


The Urban Resource Institute (URI), a not-for-profit 501(c) (3) organization established in 1980, operates shelter, legal and job training programs for domestic violence victims, residential and vocational programs for individuals with developmental disabilities. With a $70-80 million annual budget with over 600 staff by the end of the year, URI promotes safety, justice, health, and independence for vulnerable individuals and families residing in New York City.

The Case Manager is responsible for direct service provision to residents. Direct services include individual counseling, group counseling, advocacy services, referrals and follow-up, home management and budget counseling. Individuals must demonstrate sensitivity to issues related to women and domestic violence. In addition, the Case Manager will make all necessary linkages to community agencies to provide proper placement of residents in areas of permanent housing, referral to engage in aftercare services prior to leaving the agency, vocational and educational services, and to assist families in securing public assistance, Medicaid or other benefits.

• Maintain caseload of 10-15 families.
• Conduct intake interviews, as assigned, to assess and evaluate residents for admission.
• Engage residents in initial and ongoing treatment processes, through individual and group counseling, under clinical supervision of the Social Worker or Social Work Supervisor.
• Develop and maintain housing referral resources, assist residents in the process of locating and securing permanent housing, in conjunction with Housing Specialist.
• Assists all residents in the process of referral and placement in community based resources including after care services
• Assess residents’ vocational and educational needs, aptitudes and interests through interviews and testing. Develop and maintain placement and follow-up as appropriate after assessment and counseling.
• Develop and maintain liaison activities with H.R.A. Public Assistance and Medicaid Administrators and Workers, to assist eligible residents in securing Public Assistance and Medicaid by acting as a personal advocate through telephone or personal visit/contact.
• Participate in training seminars conducted to enhance and develop clinical skills with the client population.
• Attend weekly individual case supervision, group supervision, monthly case conferences, and staff meetings.
• Function independently in time of facility coverage, including, responsibility for appropriate action in crisis situations per agency procedures.
• Participate in training seminars conducted to enhance and develop one’s skills.
• Regularly assess the safety and well-being of clients
• Make appointments for residents’ physical exams.
• Develop with the resident, a contract of mutually agreed goals and objectives to be accomplished within an agreed upon timetable.
• Respond to Hotline calls as appropriate
• Facilitate psycho educational groups.
• Coordinate on-site services such as for child care, child therapy and recreation.
• Identify concrete needs and provide on an as needed basis.
• Perform other duties as assigned by the Social Work Supervisor.

• Bachelors Degree in Human Services with two (2) years of counseling experience, preferred, in a residential shelter.
• Three (3) years of crisis counseling experience preferred in a residential shelter for victims of domestic violence, and experience and demonstrated skills in group counseling.
• In addition, must have training and experience in assessing the vocational and educational needs and aptitudes of clients, thorough familiarity and success with engaging clients experience assisting eligible clients through the process of obtaining Public Assistance, Medicaid and other benefits.
• Must be knowledgeable and sensitive to domestic violence issues
• Demonstrated sensitivity and experience with and/or knowledge of domestic violence within and against disenfranchised communities including individuals whom identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with mental health issues.
• Must possess a demonstrated ability in delivering client services including: communication and listening skills, understanding of human interaction and personality development, the ability to write and record case documentation, and demonstrated skills in group counseling.
• Employee must be computer-literate and must have knowledge of Microsoft Office Applications.
• Must have ability to be flexible of schedule as needed
• Excellent written and verbal skills are required

Interested candidates may forward a copy of their resume to careers@urinyc.org for consideration.

Urban Resource Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.