Quickly Exit Site

Assistant Program Director


The Urban Resource Institute (URI), a not-for-profit 501(c) (3) organization established in 1980, operates shelter, legal and job training programs for domestic violence victims, residential and vocational programs for individuals with developmental disabilities. With a $70-80 million annual budget with over 600 staff by the end of the year, URI promotes safety, justice, health, and independence for vulnerable individuals and families residing in New York City.

Reporting the Program Director, the Assistant Program Director serves as a member of URI’s Leadership Team (LT), who maintains a safe, confidential, and therapeutic environment for homeless families and their children in shelter and encourages the development and implementation of innovative services and programs that represent the best practices in the field of homeless services. Specific duties include but are not limited to the below.

• Manage the service delivery team, including the Social Service Director, Social Workers, Case Managers, Housing Specialist, Shift Supervisors, Residential Specialist, and Security team.
• Ensure that services are implemented in accordance with agency philosophy, best practices, grant and contract requirements and all applicable federal, state and local regulations.
• Oversee intake processes and shelter utilization.
• Support staff in delivering complex case management for cases that demand higher level solutions.
• Manage the input and accuracy of data collected for the various tracking systems.
• Collaborating with the Program Director to develop new program initiatives and recommendations based on program outcomes and needs.
• Serve in an on-call capacity to help employees address crisis issues.
• Coordinate and supervise the development and implementation of staff training.
• Assist the Program Director with rosters, audits and other administrative tasks.
• Develop collaborations with community-based organizations and government agencies.
• Other duties as requested based on department, program and/or organizational needs.

• Graduate degree in Social Work, Human Services or related field.
• Three (3) or more years of experience managing a residential program.
• Five (5) or more years of managerial and/or supervisory experience
• Prior experience working with homeless families and Department Homeless Service (DHS) is required.
• Strong clinical skills, including assessment, intervention, referral and advocacy, and strong inter/intra agency collaborative skills required.
• Must be an articulate individual who can relate to people at all levels of the organization and work well on teams.
• Must demonstrate an understanding of client-centered, trauma informed services and the unique needs of individuals experiencing homelessness.
• Must have experience in effectively maintaining a healthy work environment for staff that encourages professionalism, respect, equality, diversity and continuous improvement.
• Must be a responsible individual with reputable character who is known to exercise sound judgment, maintain confidentiality, cope with stress and crisis situations in a calm manner, and who models non-violent behavior.
• Project management skills and experience, especially in projects requiring significant resources and cross-functional involvement is a must.
• Must have strong writing and public speaking skills with an ability to manage and organize multiple projects in a busy, pressured work environment.
• Must be extremely comfortable working with Microsoft Office applications.
• Demonstrated experience with managing multiple projects within given deadlines; specifically, in projects requiring significant resources, cross-functional involvement in fast paced high energy working environment
• Established computer aptitude and must have proficient knowledge of Microsoft Office applications; e is required
• Excellent interpersonal, written and communications skills with the ability to work well with people of diverse educational, cultural and professional etc. backgrounds.
• Ability to manage and organize multiple projects in a fast paced working environment.
• Ability to work independently, assess priorities, take initiative, handle multiple assignments, and meet deadlines.
• Demonstrated sensitivity and experience with and/or knowledge of homelessness and domestic violence within and against disenfranchised communities including individuals whom identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with mental health issues.
• Established knowledge of vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and code of ethical behavior.

Interested candidates may forward a copy of their resume to careers@urinyc.org for consideration.

Urban Resource Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training