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Senior Director – Domestic Violence Programs



The Urban Resource Institute (URI), a not-for-profit 501(c) (3) organization established in 1980, operates shelter, legal and job training programs for domestic violence victims, residential and vocational programs for individuals with developmental disabilities, and residential programs for homeless families. With a $73 million annual budget with over 600 staff, URI promotes safety, justice, health, and independence for vulnerable individuals and families residing in New York City. The Senior Director of Domestic Violence Shelters is responsible for the overall administration and leadership of several emergency and transitional domestic violence shelters, representing over 500 beds. The Senior Director supervises and coaches approximately five to six shelter Program Directors, and is part of a team responsible for ensuring that the shelter programs provide high quality, client-centered, trauma-informed and culturally competent services to survivors of domestic violence and their children. The Senior Director is also a member of the agency’s Leadership Team and works under the leadership and supervision of the Vice President of Domestic Violence Residential and Legal Programs. The principal duties are performed both in a general office environment and in the field.


• Ensure compliance with all relevant federal, state and local regulations as well as agency and program policies.
• Develop and implement consistent standards, policies, procedures and practices regarding shelter management, client services and other agency protocols.
• Work with supervisor and program leaders to ensure consistency, collaboration and complementary services between sites and programs.
• Participate in the development and ensure appropriate implementation of systems and strategies that facilitate maximum resident utilization of shelter.
• Create and monitor budgets, and manage billing.
• Maintain accurate and consistent data collection and analysis for reporting and documentation.
• Oversee all domestic violence shelter clinical services to ensure appropriate service delivery, including group supervision of the social workers, child therapists and other clinical staff, where appropriate.
• Assist with incident report management and reviewing client charts.
• Conduct ongoing record keeping and client file management for quality assurance and audit preparation, in collaboration with the QIET team.
• Train staff on contract outcomes and goals, reporting requirements, and client file management and data collection systems.
• Supervise program staff, monitor outcomes, and develop and implement strategies to enhance performance.
• Lead, develop and implement staff training in line with identified standards and practices that are client-centered, culturally competent, and trauma-informed, in collaboration with the QIET team.
• Manage contracts and budget and develop reports.
• Increase the agency’s visibility by engaging in activities such as, but not limited to, conference presentations and/or other speaking engagements.
• Partner with the Development staff in a wide range of activities, including but not limited to preparation of grant proposals, presentations to prospective or current donors/funders, and hosting site visits for current or prospective donors/funders.
• Partner with the Marketing/Communications staff in responding to media inquiries, which may include giving interviews for print, radio or television audiences, and participating in the development of materials designed to increase the public’s awareness of the organization or educate the public on domestic violence;
• Attend meetings facilitated by HUD, HRA and the NYC Coalition of the Continuum of Care.
• Represent the agency on coalitions, task forces, working groups, and committees.
• Special projects and other duties as assigned.


• Masters in Social Work required. Licensed Clinical Social Worker (LCSW) preferred.
• Five or more years of experience working in the field of social services with a focus on poverty, homelessness and/or victimization issues.
• Three or more years of quality improvement experience in a social services setting.
• Experience with program development and supervision of staff.
• Experience providing counseling, crisis intervention, and safety planning.
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint), Adobe Acrobat, and Social Media web platforms.
• Excellent writing and public speaking skills required.
• Demonstrated sensitivity and experience with and/or knowledge of domestic violence within and against disenfranchised
communities including individuals who identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with mental health issues.
• Strong analytical, administrative, and planning skills.
• Strong clinical skills, with knowledge of trauma-informed practices.
• Ability to collaborate in a multi-disciplinary, diverse team, maintaining a healthy work environment for staff that encourages professionalism, respect, equality, diversity, and continuous improvement.
• Highly resourceful team-player, with the ability to also be extremely effective independently.
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response.
• Demonstrated ability to achieve high-performance goals and meet deadlines in a fast-paced environment.
• Ability to create and maintain systems that enhance organizational efficiency.
• Successful track record managing multiple complex projects simultaneously.
• Must be willing to travel locally.
• Bilingual Spanish/English, a plus.

Interested candidates may forward a copy of their resume along with salary requirements to careers@urinyc.org for consideration.

Urban Resource Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.