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Rapid Re-Housing Program Manager


The Urban Resource Institute (URI), a not-for-profit 501(c) (3) organization established in 1980, operates shelter, legal and job training programs for domestic violence victims, residential and vocational programs for individuals with developmental disabilities, and residential programs for homeless families. With a $73 million annual budget with over 500 staff, URI promotes safety, justice, health, and independence for vulnerable individuals and families residing in New York City.

URI’s Rapid Re-Housing (RRH) Program uses a Housing First approach to help participants obtain and move into permanent housing by identifying appropriate housing quickly, offering flexible rental and other financial assistance related to housing, supporting participants to stabilize in housing, and connecting them to community and mainstream services and supports that can enable them to build on their strengths and meet their needs.

Reporting to the Program Director, the Rapid Re-Housing Program Manager is responsible for the overall management and successful operation of URI’s Rapid Re-Housing (RRH) Program, including supervising case managers and other staff, and working collaboratively with the shelters’ clinical and housing teams, landlords and other community partners, in order to secure successful placement of clients into permanent housing and prepare them for independent living. The RRH Program Manager will work to ensure the achievement of program goals and objectives, and contribute to program development and enhancement. The principal duties are performed both in a general office environment and in the field.

•Provide oversight of the Rapid Re-Housing Program, including the development of appropriate policies, procedures, and systems in line with HUD and URI standards and expectations.
•Recruit partners, including landlords, developers, real estate agents and brokers, and other community social service and housing providers, in order to identify appropriate apartments for individuals and families experiencing domestic violence.
•Educate landlords and other partners about RRH and its benefits, and address potential barriers to landlord participation such as concern about tenant qualifications.
•Oversee the housing application process, and act as a liaison to housing authorities and affordable housing programs.
•Assist clients with rent and lease negotiations, and basic needs at move-in, such as transportation and essential supplies.
•Conduct apartment inspections to assess whether apartments are safe, sanitary and meet standards.
•Create, maintain, and monitor effective communication channels between RRH partners, including the NYC Coalition of the Continuum of Care, NYC Human Resources Administration and HUD.
•Oversee participant financial assistance services, including rental assistance, that are flexible, individualized and structured in a manner that is effective for participants and the program.
•Supervise case managers and other staff, who will actively engage participants in client-driven case management services focused on navigating barriers to tenancy and helping participants build a support system.
• Other duties as requested based on department and/or organizational need

•Bachelors degree-BA/BS
•Experience working on poverty and homelessness issues.
•3 years of experience working with NYC’s housing programs and placing individuals/families in permanent housing.
•3 years of supervisory experience, preferably in a non-profit organization.
•Experience accessing and communicating within landlord networks, and utilizing effective strategies to recruit landlords.
•Experience planning and managing projects.
•Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint), Adobe Acrobat, and Social Media web platforms.
•Strong knowledge of NYC’s housing programs and subsidies, and expert ability to strategically access the NYC landlord community and secure permanent housing for clients.
•Demonstrated sensitivity and experience with and/or knowledge of domestic violence within and against disenfranchised communities including individuals who identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with mental health issues.
•Bilingual Spanish/English preferred.

Urban Resource Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

To apply for this position, please forward your resume to careers@urinyc.org