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Quality Improvement and Evaluation Analyst


The Urban Resource Institute (URI), a not-for-profit 501(c) (3) organization established in 1980, operates shelter, legal and job training programs for domestic violence victims, residential and vocational programs for individuals with developmental disabilities. With a $70-80 million annual budget with over 600 staff by the end of the year, URI promotes safety, justice, health, and independence for vulnerable individuals and families residing in New York City.

Reporting to the Director of Quality Improvement & Evaluation, the Quality Improvement and Evaluation Analyst is responsible for collecting and analyzing data to strengthen URI programs and operations by measuring what works and innovating to improve quality and effectiveness to achieve program outcomes. The position requires technical knowledge, superior program/analysis capabilities, and a strong understanding of how decision-making can be supported by timely and reliable data. The candidate will have the ability to collect, analyze, interpret and succinctly summarize information from diverse sources, including documents, case records, observation data, focus groups, and surveys.

• Maintain up-to-date knowledge of the regulations governing the provision of services to domestic violence, homeless, and developmentally disabled populations.
• Analyze quantitative and qualitative process and outcome data to identify program strengths, trends, and areas in need of improvement.
• Assist in establishing and maintaining compliance reporting, analysis, and tracking as needed.
• Complete Justice Center and Office for People with Developmental Disabilities Incident Investigation Certification Program and maintain certification as an Investigator.
• Conduct thorough investigations of reportable incidents, and follow-up on audit citations including tracking the implementation of corrective actions.
• Conduct regular case record reviews and service delivery observations to ensure the delivery of quality services and compliance with all regulatory and funding requirements across programs.
• Assist in the presentation of data collection mechanisms to programs, facilitate staff discussions and buy-in, and provide technical assistance and training as needed to help staff understand and use data and data systems to improve program performance.
• Develop and update tools to monitor key program outcomes and use data quality metrics to implement best practices in program processes.
• Support and assist departments with data requests for use in funding applications, contract renewals, and reports submitted to various government agencies.
• Travel to program sites as needed.
• Other duties as requested based on department, program and/or organizational needs.

• Commitment to the vision and mission of Urban Resource Institute.
• Demonstrated passion and commitment to public interest and an understanding of trauma-informed services.
• Bachelor’s Degree or equivalent experience.
• Minimum of 2 years post-graduate experience working in Quality Assurance or related field required.
• Demonstrated interest in social service programs. Knowledge of social research and/or policy a plus. Experience in social services field preferred.
• Excellent working knowledge of Microsoft Office and Google environments including the ability to use a wide variety of software such as Word, MS Excel, Google Docs, Google Sheets.
• Ability to carry out simple statistical analysis and interpret results.
• Excellent oral and written communication skills and a demonstrated proficiency in conveying complex, technical ideas to a general audience through writing and speaking.
• Good interpersonal skills, demonstrated team player who is highly organized, detail oriented, and adaptable.
• Works comfortably in a fast-paced environment and able to manage more than one project simultaneously.
• Demonstrated sensitivity and experience with and/or knowledge of domestic violence within and against disenfranchised communities including individuals whom identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with mental health issues.

Interested candidates may forward a copy of their resume to careers@urinyc.org for consideration.

Urban Resource Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.