Quickly Exit Site

Program Manager


The Urban Resource Institute (URI), a not-for-profit 501(c) (3) organization established in 1980, operates shelter, legal and job training programs for domestic violence victims, residential and vocational programs for individuals with developmental disabilities. With a $70-80 million annual budget with over 600 staff by the end of the year, URI promotes safety, justice, health, and independence for vulnerable individuals and families residing in New York City. The goal of URI’s Economic Empowerment programming is to support its clients in reaching their educational and vocational goals and move toward economic independence.

The Program Manager will participate as a member of a team of educational, career, financial and job placement specialists to deliver its exciting new Economic Empowerment Program initiative. This position will provide program and supervisory support to the members of the team. The Economic Empowerment team will utilize a trauma-informed and strengths-based lens to provide both individual and group support to clients while also identifying and building relationships with appropriate community partners. Directly reporting to the Program Director, the Program Manager assist in furthering the growth of the new program and work collaboratively with the Program Director and team to build new innovative programming. The position will support with the facilitation of workshops and liaising with internship supervisors when necessary. They will also lead case conferencing meetings and provide clinical support to all members of the team.

• Oversee and coordinate the Economic Empowerment Program day to day functions including but not limited to providing regular supervision, supporting in the development of new curriculum, and providing clinical support and guidance to staff.
• Ensure the accurate entering of data by staff on a timely basis and write Program Reports to grant funders as needed.
• Provide supervision to staff members on any mandated reporting incidents that occur at the Center and support them with making an ethical decisions based on the protocols of the agency.
• Provide crisis intervention to clients and support in the safety planning process.
• Collaborate with the Program Director and other staff to create new and innovative programming for clients of the Center.
• Support in the development in the Aftercare programming to support clients in a trauma-informed way after they have left the program and the shelter.
• Conduct and lead case conferences with Career Specialists and Financial Coaches to assess any issues that arise during the program and to discuss the progress of each client.
• Cultivate relationships with key community organizations that will be essential for the clients of the program.
• Supervise the program staff. Support with the growth and development of the staff.
• Meet weekly with Director for supervision and perform other duties assigned by the Director.
• Stay up to date with innovations in the field.
• Participate in regular staff meetings and in training seminars conducted to enhance and develop one’s skills.
• Attend coalitions, taskforces, working groups and committees focused on relevant employment issues regularly and take on leadership positions when asked.
• Other duties as requested based on department, program and/or organizational needs.

• 3-5 years’ experience preferably in a domestic violence or other related setting with experience work with domestic violence survivors on an individual basis. 2-3 years working with survivors of domestic violence in a vocational and/or economic empowerment capacity.
• Master’s degree in Social Work or a related human services field, with two years of delivering economic empowerment services to survivors of domestic violence.
• 1-3 years of supervisory experience of direct service staff.
• Experience in program development and curriculum design.
• Highly motivated, with proven capacity to work independently, take initiative, and thrive in high-paced entrepreneurial environment.
• Commitment to the vision and mission of Urban Resource Institute.
• Demonstrated trauma-informed and anti-oppressive approach when working with survivors of domestic violence.
• Knowledge of educational, financial and employment barriers and resources for low-income and survivors of violence in NYC.
• Knowledge of NYC public benefits systems.
• Demonstrated passion and commitment to public interest and an understanding of trauma-informed services.
• Demonstrated sensitivity and experience with and/or knowledge of domestic violence within and against disenfranchised communities including individuals who identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with mental health issues.
• Experience collaborating in a multi-disciplinary, diverse team, maintaining a healthy work environment for staff that encourages professionalism, respect, equality, diversity and continuous improvement.
• Strong writing and public speaking skills with an ability to manage and organize multiple projects in a busy, pressured working environment.
• Ability to work independently and in a team, assess priorities, take initiative, handle multiple assignments, and meet deadlines.
• Excellent interpersonal skills with the ability to work well with people of diverse educational, cultural and professional backgrounds.
• Must be a responsible individual with a reputable character, known to exercise sound judgment, maintain confidentiality, and cope with stress and crises in a calm manner.
• Willingness to travel to residential and community program spaces, and community partner sites
• Computer proficiency in Microsoft Office, Google Docs, and Apricot.
• Bilingual (English/Spanish) is a plus, but not required.

Interested candidates may forward a copy of their resume to careers@urinyc.org for consideration.

Urban Resource Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.