Assistant Program Manager



The Urban Resource Institute (URI), a not-for-profit 501(c) (3) organization established in 1980, operates shelter, legal and job training programs for domestic violence victims, residential and vocational programs for individuals with developmental disabilities, and residential programs for homeless families. With a $73 million annual budget with over 600 staff, URI promotes safety, justice, health, and independence for vulnerable individuals and families residing in New York City.

The Assistant Program Manager under the direct supervision of the Program Manager is responsible for the management and operation of the assigned residential program for individuals with developmental disabilities. In doing so position assists in ensuring that the individual’s needs are identified, and met in a timely manner. As part of the management team for the facility, this position works to promote the effective operation of the program and compliance with all OPWDD and URI standards. More importantly, the position ensures the provision of quality services to all residents and supports staff in meeting these goals. As a member of the site management team, the Assistant Manager will work with DD program leaders and other staff to deliver and manage services that represent the best practices in the field, promote individual choice and adhere to all OPWDD and UIR protocols.


  • Prepares staff schedules to ensure appropriate levels of coverage based on individual behavioral plans and corresponding supervision levels
  • Ensures consistency with agency budget, reporting any discrepancies to the Program Manager and Program Director
  • Maintains a list of available staff to fill scheduling gaps, to include coverage for planned and unplanned leaves, or emergencies that may result in staffing shortages
  • Develops and monitors staff assignments for each shift and ensures staff is aware of individual assignments and corresponding client needs
  • Evaluate staff performance and provides training as needed based on onsite observational data to facilitate the provision of quality services and compliance with URI and OPWDD policies and procedures
  • Ensures the completion of all required documentation in alignment with program operational manuals and OPWDD regulations
  • Other duties as requested based on department, program and/or organizational needs



  • Bachelor’s Degree in Human Services or a related field required
  • Must have five (5) years’ relevant experience
  • Minimum one (1) to three (3) years supervisory/administrative experience, preferably in a 24-hour I/DD Services or related field residential facility
  • Excellent written and verbal communication skills required
  • AMAP, SCIP-R, CPR and First Aid certifications required
  • Valid NYS driver’s license required
  • Must be computer-literate, have knowledge of Microsoft Office applications and have the ability to work a flexible schedule
  • Bi-lingual Spanish preferred


Urban Resource Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

To apply for this position, please forward your cover letter and resume to careers@urinyc.org